These terms and conditions apply to the sale of marketing services provided by me, Jitka Kvartková, Company ID: 60568071. The offer of services is available at www.kvartkova.cz.
These terms and conditions are governed by the laws of the Czech Republic.
They primarily apply to services provided to business clients. If the client is a consumer, the relevant provisions of the Czech Civil Code and consumer protection regulations shall apply to the statutory extent.
The contractual relationship between me and the client is a service agreement under the Czech Civil Code.
ESTABLISHMENT OF COOPERATION
The business relationship is established once the client accepts the offer in writing and I subsequently confirm its acceptance in writing.
PRICE AND PAYMENT TERMS
Consultations and one-off services
Payment for consultations (including packages) is made in advance based on an invoice. The amount must be credited to the account no later than 48 hours before the start of the first consultation.
Paid consultations can be used in blocks of at least 30 minutes.
If the client does not attend a scheduled consultation or cancels it less than 24 hours before its start, the amount is considered used. If the client cancels the consultation at least 24 hours and less than 48 hours before the start, 50% of the paid amount is considered used. The remaining 50% can be used at a new agreed time.
A consultation package can be used within 6 months from the date of purchase. If the client does not use the full package, they may request a refund for the unused time. The unused portion can be refunded within 6 months from payment, in the amount of 50%.
Long-term cooperation on a retainer basis
Invoices for long-term cooperation on a retainer basis are due within 14 days.
New clients pay a deposit of 30% of the first invoice before the start of cooperation.
Delays on the client’s side in providing materials or approving delivered outputs do not affect the monthly retainer, especially in terms of invoice issuance date, due date, and invoiced amount.
In case of the client’s delay in payment, I am entitled to suspend the provision of services until the outstanding amount is fully paid. This does not affect the client’s obligation to pay the agreed retainer.
EXPRESS RATES
An express surcharge of 50% applies when a service is delivered within 48 hours on business days (excluding my vacation periods). In the case of consultations, this means the consultation takes place earlier than 48 hours after the payment has been credited to the account. In other cases, it means that the service will be delivered within 48 hours from receiving the written order and all required materials from the client.
Business days are Monday to Friday.
An express surcharge of 100% applies when the service is delivered during weekends, public holidays, or my vacation period.
Express services are subject to my availability and must always be confirmed by me in writing in advance.
SERVICE COMPLAINTS
The client is entitled to file a complaint if the service was not provided in the agreed scope or quality. The complaint must be submitted in writing without undue delay, no later than 7 days after the service has been provided.
The complaint must include a description of the alleged defect. Subjective dissatisfaction of the client with the content of the consultation, opinion, recommendation, or strategic proposal is not considered a defect of the service.
I will respond to the complaint without undue delay, no later than 30 days from its receipt. In the case of a justified complaint, I will propose an appropriate solution, in particular by supplementing or adjusting the service, or by providing a reasonable discount on the price. Any discount provided will correspond to the extent and nature of the defect and may amount to a maximum of 40% of the price paid for the claimed service.
TERMINATION OF COOPERATION
The notice period for long-term cooperation is one month and begins on the first day of the month following the month in which the notice was delivered. Notice must be given in writing.
INTELLECTUAL PROPERTY
All outputs created by me in the course of providing services (in particular texts, social media posts, strategies, concepts, and other copyrighted works) are considered works under copyright law.
The client is granted a non-exclusive license to use the outputs at the moment of their delivery or publication, solely for the purposes of the agreed cooperation.
Upon full payment for the provided services, this license becomes unlimited in time and territory, unless agreed otherwise between the parties.
LIMITATION OF LIABILITY
The client acknowledges that the results of using information obtained from consultations, coaching, or mentoring are entirely their own responsibility. I shall not be held liable for any such outcomes.
I provide no guarantees regarding the accuracy, completeness, or suitability of the information provided for the client’s specific situation. The client is responsible for conducting their own analysis and assessment of the information before making any decisions.
PERSONAL DATA PROTECTION
I protect clients’ personal data in accordance with GDPR regulations. Details regarding the processing of personal data are provided in a separate document available on my website. I use personal data solely for the purposes of service delivery, marketing activities, and communication with clients.
GOVERNING LAW AND DISPUTE RESOLUTION
Legal relationships between me and the client are governed by the laws of the Czech Republic.
Any disputes arising in connection with the provision of services shall be resolved by the competent court in the Czech Republic.
OTHER
The official communication channels are email jitka@kvartkova.cz and phone +420 603 113 168 (calls and SMS). Messages sent via other channels cannot be considered as duly delivered. Social media and messaging services (Messenger, WhatsApp, etc.) serve only as supplementary communication channels upon prior explicit agreement.
Personal data and materials are stored in a secure Microsoft Office 365 account (OneDrive).
I maintain confidentiality regarding all non-public client information.
Any exceptions to these terms and conditions must be agreed in writing.
These terms and conditions are effective as of January 1, 2025, and remain valid until further notice.